Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do so at any time after completing a minimum of 2 billing cycles. Your subscription confirmation email will have a link to your subscription portal. You can manage your subscription from there or email us at: help@keenfragrances.com.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.